Privacy Policy

This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from www.dolcebambino.co (the “Site”). By placing an order, visiting our website or signing up for our newsletter, you confirm that you have read – and accept to be bound by – these terms and conditions of use, and that you give your consent to your personal data being processed in accordance with our Privacy Policy below.

DolceBambino.co recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. DolceBambino.co is a property of A SQUARE ENTERPRISES, an Indian Partnership Company, having its registered office at 7/103, Sapphire Court, Azad Nagar, JP Road, Andheri west, Mumbai - 400053.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are stored on the hard drive of your computer. A cookie asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Overall, cookies help us provide you with a better website, and to deliver a better and more personalised service. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number.  We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner CC Avenue. We refer to this information as “Order Information.”

Demographic information. We may collect demographic information about you, your choices of products on our website, products you are likely to buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Fulfil your order(s) and carry out our obligations arising from any contracts entered into between you and us. We might send you emails or SMS about your account or a product purchase.
  • Communicate with you for promotional purposes, to tell you about new features or products. Or, for example, if you buy any product from us we will enrol you in our newsletter.
  • Screen our orders for potential risk or fraud;
  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use the device information for advertising and retargeting purposes.
  • Security purposes to protect our company, our customers, or our websites.
  • To study site trends and customer interests. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons. We may combine information we get from you with information about you we get from third parties.

SHARING YOUR PERSONAL INFORMATION

  • We share your Personal Information with third parties to help us process your Personal Information. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/a.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout. Customer activity data is shared using the Facebook Pixel, advanced matching, and Conversions API. Customers can disconnect this data from their Facebook account by changing their settings on Off-Facebook Activity.
  • We may share information with third parties who perform services on our behalf. Such as vendors who help us manage our payment processors or transactional message processors. Some vendors may be located outside of India.
  • We share your Personal Information to comply with applicable laws and regulations, if we think we have to in order to comply with the law or to protect ourselves or to respond to a court order or subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Or, we might also share information when we are investigating potential fraud.
  • We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

BEHAVIOURAL ADVERTISING

We may use your Personal Information towards targeting advertisements based on your preferences or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online- advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

INSTAGRAM: https://help.instagram.com/cookie_settings

EMAIL OPT OUT

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email unsubscriber@dolcebambino.co. You may also withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time. It may take about 10 days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

THIRD PARTY WEBSITES

When you click on clicks to our site, they may direct you away from our site. While we try to link only to sites that share our high standards and respect for privacy, this policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for the content, security or privacy practices employed by other websites.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is appropriately lost, misused, accessed, disclosed, altered or destroyed.

COPYRIGHT

All images, text and content on our website is protected by copyright, trademark protection and other intellectual property rights acts and regulations. Unless otherwise indicated, all materials posted on the website are our exclusive property; in other words, you may not take our images and use them for any purpose

GRIEVANCE OFFICER

In accordance with the applicable law, any grievances which you may have with respect to the information shared by you with us hereunder and its treatment or any grievance related to Services being availed hereunder, may be directed by you to such grievance officer or at the below mentioned coordinate:

Name: Mr. Rajesh Pandit

Designation: Grievance Officer

Email Address: grievance.officer@dolcebambino.coa>

TRADEMARKS

All the trade names associated with us and all Products and logos denoted with TM are trademarks or registered trademarks of us or our affiliates. Our trademarks may not be used in connection with any product or service that is not our product or service.

APPLICABLE LAWS AND JURISDICTION

These Terms of Use are governed by and to be interpreted in accordance with laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these Terms of Use or any dispute arising in relation to the Platforms, whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes.

OPTING-OUT OF COOKIES

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies in your browser’s preference settings.

OUR PROMISE TO YOU

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. However, we may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

CHANGES TO OUR POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please check back to see the latest updates. This current policy is in effect as of February 8, 2018.

CONTACT US

If you have any questions about our privacy practices or if you would like to make a complaint, please contact us by e-mail at webmaster@dolcebambino.co or by mail using the details provided below:

A SQUARE ENTERPRISES, an Indian Partnership Company, having its registered office at 7/103, Sapphire Court, Azad Nagar, JP Road, Andheri west, Mumbai - 400053.